![]() Jerk, but if I come off as one, it's because I'm so frustrated. Have given me hasn't worked, except for the "writing them all down on All the advice that customer service representatives View my contacts, they are all my old ones from my old number, which areĪlmost all obsolete. Every time I try the backup, my old number pops up. IĪlso can't use the secret *73783# thing to remove/restart it because theĮrror code telling me that I need to contact customer support keeps coming I'm unable to delete it because it's not a feature that the phone offers. There has to be a better way! I have way too many contacts. said that she didn't know what to do and that I should write all of my contacts down on paper and then perform a factory reset on the phone. Call customer service." The first representative I spoke with tried to help me, and we were unfortunately disconnected. Then it says (as my old number appears toward the bottom of the screen) "the account already exists. I changed my number last year and now when I go to Backup Assistant, it says "your mobile # has changed press ok" I press ok and it asks for me to enter my pin, which I do. I was initially told by tech support that I need to go into backup assistant, and then "options", and then "about", and to type in *73738# but this won't work. ![]() I am using backup assistant from the app store, and I am having so much trouble. I've been trying to backup my current contacts, because my last backup was in 2013 with an old phone number, and my contacts from my old phone number are obsolete. ![]() I own an LG Cosmos 2 that I'm going to upgrade from soon.
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